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This manual was written as a standard reference guide for The Plaza Apartments' (San Francisco, Calif.,) property management and maintenance staff. It is offered as a model for use on Green Communities multi-family developments, but it can be adapted to serve other developments as well. Part I includes general guidelines for building operations and maintenance procedures in indoor air quality management, green and healthy housekeeping, indoor pest prevention and control, waste reduction and recycling, energy and water conservation and green grounds keeping. Part II lists the materials used in the Plaza Apartments and makes recommendations for working with those materials.